In today’s digital landscape, safeguarding your brand’s online reputation is non-negotiable. From ad placements to social media campaigns, understanding brand safety is crucial for maintaining trust with your audience while navigating potential risks.
This guide will help you build a robust brand safety plan for 2025, with actionable insights and best practices to keep your brand secure.
What is Brand Safety?
Brand safety refers to strategies and practices that ensure your brand’s content, ads, and online interactions do not associate with inappropriate or harmful material that could tarnish your reputation.
While often discussed in the context of digital advertising, brand safety applies to all aspects of your online presence, including organic social media content and influencer partnerships. It’s about aligning with your audience’s expectations while avoiding content that could spark a crisis.
Who Defines What’s Safe?
Determining what’s safe for your brand depends on your specific values, industry standards, and risk tolerance. While universal no-gos like misinformation, hate speech, and explicit content are obvious, every brand has unique sensitivities.
For instance:
- A health-focused brand may avoid advertising alongside fast-food content.
- A lifestyle brand might embrace edgy content that appeals to a younger demographic.
Work with your legal, marketing, and PR teams to define both brand safety (what to avoid) and brand suitability (what aligns with your values).
Common Threats to Brand Safety
1. Risky Ad Placements
Ads placed near inappropriate content can damage your reputation. Automated ad-buying systems sometimes place ads in unexpected or unsuitable locations, so maintaining control over placement is vital.
2. Bots and Trolls
From fake followers to harmful comments, bots and trolls can undermine your brand’s credibility. Tools like comment filters and social listening can help manage this.
3. Influencer Misalignment
Working with influencers can amplify your reach, but their personal views or past actions might not align with your brand. Vetting influencers thoroughly before collaboration is critical.
4. Trending Hashtags Gone Wrong
Using hashtags or memes without researching their context can backfire. Always ensure that your campaign elements align with your values.
5. Mismanaged AI Tools
AI is a powerful tool, but it comes with risks. For instance:
- Inputting proprietary information into AI platforms could lead to data breaches.
- Misuse of generative AI for content creation might infringe on copyrights or spread misinformation.
6. Crisis Management Gaps
Without a clear crisis plan, unexpected issues can spiral out of control. Proactive preparation is essential to protect your brand in volatile situations.
6 Brand Safety Best Practices for 2025
1. Monitor Your Brand in Real-Time
Use tools like social listening to track mentions, sentiment, and emerging issues. Being proactive allows you to address potential threats before they escalate.
2. Research Before Engaging with Trends
Trendy memes or hashtags might seem like easy wins, but they can carry hidden risks. Research thoroughly to ensure alignment with your brand values.
3. Use Negative Targeting for Ads
Blocklists and negative keyword targeting help prevent your ads from appearing next to unsuitable content. Customize these lists with input from your legal and customer care teams.
4. Leverage Platform Safety Tools
Each social platform offers brand safety settings. For example:
- Meta: Inventory filters and blocklists.
- TikTok: Exclude categories like gambling or inappropriate youth content.
- Pinterest: Opt out of expanded targeting.
5. Create a Social Media Crisis Plan
A detailed crisis plan should include:
- Criteria for pausing posts during major events.
- Pre-approved messaging templates for high-stakes situations.
- A clear process for obtaining internal approvals.
6. Train Your Team
Your employees are brand ambassadors, whether through official accounts or personal profiles. Provide training on brand safety and establish a social media policy to guide their online interactions.
Building a Brand-Safe Future
As the digital space evolves, so do the risks. Protecting your brand requires vigilance, adaptability, and collaboration across teams. By implementing these best practices, you can confidently navigate 2025’s challenges while maintaining audience trust.
Let us help you create a comprehensive strategy to keep your brand safe and thriving. Contact us today to learn more!