Gmail users: Move us to your Primary inbox

Quick version

On phone

1. Open our email in the Gmail app.
2. Tap ⋮ More. Tap Move to. Choose Primary. (Google Help)

On computer

1. Open Gmail.
2. Drag our email from Promotions to Primary.
3. Click Yes when Gmail asks to do this for future messages. (Google Help)

Full step-by-step

iPhone and iPad

1. Open the Gmail app and open our email.
2. Tap ⋮ More.
3. Tap Move to and select Primary. Gmail learns from this over time. (Google Help)

Android

1. Open the Gmail app and open our email.
2. Tap ⋮ More.
3. Tap Move to and select Primary. (Google Help)

Computer

1. Go to gmail.com and sign in.
2. In Promotions, drag our email to the Primary tab.
3. When the confirmation appears, click Yes to apply this to future emails from us. (Google Help)

Make it stick

Add us to Contacts

1. Open our email.
2. Hover over the From address and click Add to contacts.
   This signals Gmail that we are “people you know,” which can help Primary placement. (Google Help)

Create a simple keep-in-Primary filter

1. In Gmail on desktop, click Settings → See all settings → Filters and blocked addresses → Create a new filter.
2. In From, enter our sending address (for example, hello@yourdomain.com). Click Create filter.
3. Check options such as Categorize as → Primary, Never send it to Spam, and Always mark as important. Click Create filter. (Google Help)

Note: Gmail’s categorization is algorithmic. Dragging to Primary and using Move to → Primary are the most reliable user actions. The “Do this for future messages” prompt appears on desktop when you drag between tabs. (Google Help)

Fix common issues

• Don’t see tabs like Primary/Promotions
  Switch your inbox type to Default in Settings, or enable category tabs. (Google Help)
• No “Move to” on phone
  Update the Gmail app. Then open the message, tap ⋮ More, choose Move to, and select Primary. (Google Help)
• Still landing in Promotions
  Do all three: drag to Primary on desktop and accept the future-messages prompt, Move to → Primary on mobile, and create the filter above. (Google Help)
• Went to Spam
  Open the email in Spam and click Not spam, then create the filter with Never send it to Spam. (Google Help)

Suggested blurb you can drop into emails

Using Gmail on your phone
Open our email → tap ⋮ More → Move to → Primary.
On a computer
Drag this email from Promotions to Primary, then click Yes to make it stick.

Verify before publishing

• Exact labels like Move to, Categorize as, or the placement of tabs can change as Gmail updates. Re-check Google’s Help pages for iOS, Android, and Desktop when you refresh this article. (Google Help)